See important information from ordering your handbag to fulfillment windows outlined below.

1. Please ensure your pet’s face is clear in the image. Only faces will be embroidered. The pet name cannot exceed 10 letters. See example in this product page for reference. At this time, we are only able to accommodate a single pet per handbag.

2. Please allow 5-6 weeks once your order has been placed for us to fulfill and ship your handbag. Tracking will be sent once dispatched.

3. We are unable to provide a proof of the image prior to shipping. If there is anything wrong with your handbag once received, please reach out to customercare@staud.clothing with an image for further assistance.

Note that customized pet portrait handbags are FINAL SALE and not eligible for a refund.